Delivery and returns policy
At Baseball Hitters Factory, we are committed to making British baseball more affordable with quality equipment. Understanding our delivery and returns process is key to a smooth shopping experience. Here, you'll find everything you need to know about receiving your order and what to do if something isn't quite right.
Our delivery times explained
We understand you're eager to get your new baseball equipment. Once an order is placed, it will usually leave our warehouse the next working day (Monday to Friday). We aim for your order to be with you within 48-72 working hours from dispatch, ensuring you receive your items swiftly and efficiently.
Simple steps for returns
If you're not happy with your equipment or it doesn't fit as expected, returning it is straightforward. Simply send us an email at [[email]] and we will work together to find the best solution for you. Your satisfaction is our priority, and we are here to assist you through the process.
Shipping costs and responsibilities
When it comes to shipping costs, any items being refunded or swapped will need to be sent back before a refund or swap is initiated. Please note that return shipping is the customer's duty. We recommend using a trackable shipping service for your returns to ensure they reach us safely.
Our cooling-off and exchange policies
We offer a 14-day cooling-off period from when your product has been delivered for a full refund. For select items, we also provide a 30-day like-for-like exchange period (terms and conditions apply). This gives you ample time to ensure your purchase meets your expectations.